Refund policy

At Victory Flag Poles, we want you to be completely satisfied with your purchase. If you're not entirely happy with your order, we offer a hassle-free 30-day return policy to ensure your shopping experience remains enjoyable.

Eligibility for Returns:

• To qualify for a return, the item you received must be in the same condition as when you received it.
• The item should have all original tags attached and be returned in its original packaging.
• Proof of purchase or the receipt is necessary for initiating a return.

Initiating a Return: To initiate a return, simply contact us at Support@Victoryflagpoles.com. Our dedicated support team will guide you through the process. Please send your return to the following address:

Address: 153 E Flagler St. #170 Miami, FL 33131

Feel free to reach out to us at Support@Victoryflagpoles.com if you have any questions regarding the return process.

Damages and Issues: Please carefully inspect your order upon delivery. If you receive a defective, damaged, or incorrect item, kindly get in touch with us immediately. We'll promptly address the issue and work towards making it right for you.

Exchanges: The quickest way to ensure you get the desired item is by initiating a return for the product you have. Once your return is approved, you can then make a separate purchase for the new item you wish to receive.

European Union 14-Day Cooling Off Period: If your order is being shipped to the European Union, you have the right to cancel or return it within 14 days of receiving it, without the need for a justification. The returned item must be unworn, unused, in its original packaging, and accompanied by the receipt or proof of purchase.

Refunds:

• Once we receive and inspect your return, we'll notify you of the approval status for the refund.
• If your return is approved, an automatic refund will be processed to your original payment method within 10 business days.
• Keep in mind that your bank or credit card company might require additional processing time to post the refund to your account.
• If more than 15 business days have passed since your return was approved and you haven't received your refund, please reach out to us at Support@Victoryflagpoles.com.

We value your satisfaction and strive to make your return experience as smooth as possible. If you have any further inquiries about our return policy or need assistance with a return, don't hesitate to contact our customer support team.

Note: This return policy is subject to change without prior notice. Please refer back to this page or contact our customer support for the most up-to-date information.